Comments on: ADP web CRM Software – Who’s using it?

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By: Anonymous User

Anonymous User — Sun, 26 Sep 2010 14:06:59 +0000

ADP CRM is awesome, if you have never ever seen another CRM, you like wasting time and money, or you're a complete f-ing idiot.

Otherwise it's, without a doubt, the biggest piece of crap on the market! Full of bugs and glitches, it never does what it is supposed to do and most of the advance features (main selling points) do not work properly, or at all. The ADP staff and support try hard, but they are stuck with this POS. It's criminal that this product even available.

Buy this product if you hate yourself or sale staff or your customers.

By: Mike Leonard

Mike Leonard — Mon, 05 Apr 2010 17:01:04 +0000

It really doesn't take that much to get CRM to work and to get people selling more cars with it. I've been doing it and working with stores on how to do it for the last 8 years.

By: Alex Snyder

Alex Snyder — Mon, 05 Apr 2010 16:53:09 +0000

Mike – I'd be very surprised if we don't see ADP buy a CRM system in the very near future. Their current system can be made to work with a ton of time, effort, and education BUT I'd rather spend that time honing in our processes right away with a simpler CRM system. There are still too many things ADP's CRM is lacking compared to the more progressive systems out there.

But yes, you're right. With enough time and effort it can work in its current form.

By: Mike Warwick

Mike Warwick — Mon, 05 Apr 2010 16:42:43 +0000

ADP CRM is not the perfect system and I agree with most of the complaints but when a dealer invests $40k+ on a system, they need to put someone in charge of it. It's easy to complain about the systems drawbacks but when it's already in your store, you may want to consider becoming the stores' CRM expert. I've worked in three stores that used this system and I was able to demand more pay in each store because I was able to "make the monkey dance." You also need to demand in store training. If you can have Steve Lincoln come into your store, I highly recommend it!

By: Mike Leonard

Mike Leonard — Mon, 05 Apr 2010 12:28:15 +0000

I actually use ADP w.e.b. CRM ILM (iLeads) tools and have developed processes to make it usable and profitable (and quick!).

By: Dewayne Todalen

Dewayne Todalen — Wed, 21 Oct 2009 19:02:07 +0000

We have been using ADP web CRM for several years. My biggest complaint is the poor ILM tools, however they are working to improve them. Other concerns I have seen or heard are training, primarily access to this training. Poor inventory tools, display integration etc.

By: Alex Snyder

Alex Snyder — Mon, 02 Feb 2009 13:24:40 +0000

We were on it until about June of 2008. I have heard they made some improvements since then, but if I could pay someone to help me forget the time we were on it, I would.

By: Alex Jefferson

Alex Jefferson — Sun, 01 Feb 2009 21:34:46 +0000

Is there anyone who is currently using ADP for their CRM and ILM. They claim that they have made so many “new upgrades” and enhancements. We are looking into their system because we are possibly moving from Reynoylds Contact Managaement. I am currently Neutral on their (ADP’s)CRM system.