Best PracticesDealership Operations & ProcessesIndustry Events

Changing Operational Perceptions Through Transparency

In 2014, auto dealers on average produced used vehicle department net profit of about $120,000. That number includes F&I. The average dealer sold 621 used vehicles retail (with another 435 sold wholesale). In 2014, the average auto dealer made $193 net profit per used vehicle retailed. That number is down from $254 in 2013 and …
Best PracticesDealership Marketing

Reputation Conversion, What’s Your Success Rate?

  Reputation Management is evolving very quickly. Nearly 3 years ago, Google introduced Local Listings and, with it, the corresponding signals pointing to the increased value of consumer sentiment. The importance of reviews and social engagement has never been higher. Dealerships have flocked to solutions of various types; some partially supported by vendors, others supported by complete platforms. As …
Dealership MarketingIndustry News & Trends

Where Did the Dates Go on Google Reviews?

A brief, but pointedly confused, open letter to Google. Dear Google, We, local, online marketers do love you. You have brought us great innovation in organizing the world’s information. You have brought many local businesses the opportunity to capture new customers and advertise on a fairly even playing field (budget aside) with the big boys. …