Best PracticesDealership Communication ToolsDealership Operations & Processes

Was I Too Dumb for CRM?

In the early aughts, my dealership invested in a CRM system. I was basically a sales guy/assistant manager who (quite by accident) had championed/embraced internet leads, and whipped-up an internal lead management system for our 15-store group. I had probably just “graduated” from 100% commission to a salary+bonus pay structure — probably 4-5 years into …
Dealership Communication ToolsIndustry News & TrendsOpinions & Advice

The Autonomy Quatrains ….a Reality Check.

Nostradamus would be having a field day. When pondering the impact of Autonomous Driving Vehicles, the predictions about the future of automotive (and the resulting impact to society) are, if anything, vast. In a world that requires constant content, everyone has an opinion and the ability to publish their opinions. So they do. The Unbridled …
Best PracticesDealership Operations & Processes

Are you a “System” team or a “People” team?

A dealer owner recently caught me by surprise. Chatting about the business, past, present and future, the conversation turned to opportunity and people. He explained that while there are opportunities “around,” without the right people to nurture and manage these opportunities, it didn’t make sense to pursue them. He then expanded upon what amounts to …