Comments on: Dealer.com – Dealer Website Vendor Profile http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/ Obstacles, Observations and Opinions of an Automotive Internet Sales Manager Wed, 08 Feb 2012 18:45:57 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Eric Damiani http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/comment-page-2/#comment-11327 Eric Damiani Wed, 24 Nov 2010 09:06:18 +0000 http://dealerrefresh.groovecommerce.com/?p=102#comment-11327 I would like to thank Matt Murray for getting involved with our situation with dealer.com and getting everything resolved immediately. I feel we now have one of the best web sites on the internet. <a href="http://www.bennetttoyotapa.com" rel="nofollow">www.bennetttoyotapa.com</a> I would like to thank Matt Murray for getting involved with our situation with dealer.com and getting everything resolved immediately. I feel we now have one of the best web sites on the internet. http://www.bennetttoyotapa.com

]]> By: Mitchell Brenner http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/comment-page-2/#comment-11036 Mitchell Brenner Sat, 30 Oct 2010 14:31:28 +0000 http://dealerrefresh.groovecommerce.com/?p=102#comment-11036 Dealer.Com is a great company and their Account Managers are the best in the business. I have never had an issue they couldn't solve and solve fast! I have seen steady growth in my SEO positioning since they took over our website so if you're looking for an alternative to AutoRevo don't judge them on a response to something negative posted on a blog (since when do businesses not have the right to reply to a complaint) but judge them on their merits. They are many! Dealer.Com is a great company and their Account Managers are the best in the business. I have never had an issue they couldn't solve and solve fast! I have seen steady growth in my SEO positioning since they took over our website so if you're looking for an alternative to AutoRevo don't judge them on a response to something negative posted on a blog (since when do businesses not have the right to reply to a complaint) but judge them on their merits. They are many!

]]> By: Mark Bonfigli http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/comment-page-2/#comment-11035 Mark Bonfigli Sat, 30 Oct 2010 14:24:03 +0000 http://dealerrefresh.groovecommerce.com/?p=102#comment-11035 Ryan, it's obvious the client had said those things on the blog and Mike was responding to him. Either way, good luck with finding a company out there that doesn't employ humans! ;) Ryan, it's obvious the client had said those things on the blog and Mike was responding to him.

Either way, good luck with finding a company out there that doesn't employ humans!

;)

]]> By: Ryan http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/comment-page-2/#comment-11033 Ryan Sat, 30 Oct 2010 12:48:54 +0000 http://dealerrefresh.groovecommerce.com/?p=102#comment-11033 I found this site while looking for an alternative to autorevo. I have to say that Mike's decision to include information about customers' accounts, no matter how minor or mild he thinks it is, is ridiculous. It doesn't matter what anyone says, lies or truth, no company has a right to reveal any details of a customer's account on a public forum, EVER. I for sure won't be looking to sign up with dealer.com simply for that reason. That is pathetic practices by you Mike. I found this site while looking for an alternative to autorevo. I have to say that Mike's decision to include information about customers' accounts, no matter how minor or mild he thinks it is, is ridiculous.

It doesn't matter what anyone says, lies or truth, no company has a right to reveal any details of a customer's account on a public forum, EVER.

I for sure won't be looking to sign up with dealer.com simply for that reason. That is pathetic practices by you Mike.

]]> By: mark bonfigli http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/comment-page-2/#comment-11005 mark bonfigli Wed, 27 Oct 2010 12:50:06 +0000 http://dealerrefresh.groovecommerce.com/?p=102#comment-11005 Eric, You had sent me an email about an inventory issue which we took care of. When dealers sign contracts and we invest in providing those services many times we do in fact need to stick to the contract. With that said if you can show me how our solution is not working I would be happy to help you. Our search marketing solutions were just awarded the best in the industry last week in Las Vegas and it is surprising to say the least that you don't see the value. Again, please let us know what the issue is and I will ensure you get maximum value from your investment. Additionally, all you need to do is contact me direct to get a fast response, something many companies have forgotten about in this day. Posting to 3rd party sites does nothing but create more work for both of us. Thank you, Mark Bonfigli Founder & CEO, Dealer.com Eric, You had sent me an email about an inventory issue which we took care of. When dealers sign contracts and we invest in providing those services many times we do in fact need to stick to the contract. With that said if you can show me how our solution is not working I would be happy to help you. Our search marketing solutions were just awarded the best in the industry last week in Las Vegas and it is surprising to say the least that you don't see the value. Again, please let us know what the issue is and I will ensure you get maximum value from your investment. Additionally, all you need to do is contact me direct to get a fast response, something many companies have forgotten about in this day. Posting to 3rd party sites does nothing but create more work for both of us.

Thank you,

Mark Bonfigli

Founder & CEO, Dealer.com

]]> By: Matt Murray http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/comment-page-2/#comment-11002 Matt Murray Wed, 27 Oct 2010 12:23:11 +0000 http://dealerrefresh.groovecommerce.com/?p=102#comment-11002 Hey Eric, Matt from Dealer.com here. Please give me a call or email directly, I would like to hear more about what's going on here. Matt@dealer.com 888.422.2006 Hey Eric,

Matt from Dealer.com here. Please give me a call or email directly, I would like to hear more about what's going on here.

Matt@dealer.com

888.422.2006

]]> By: Eric Damiani http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/comment-page-2/#comment-11001 Eric Damiani Wed, 27 Oct 2010 12:06:56 +0000 http://dealerrefresh.groovecommerce.com/?p=102#comment-11001 I have developed the number 2 and number 3 BDC departments in the US at two different dealerships and have worked with mostly all the top web site providers over the years as a dealership employee or consultant. My current employer entered into a contract with dealer.com which includes the Search Marketing Upgrade Package. I've have seen no value for this package and it's not worth the cost. I have requested a detail accounting of work done for this and am given all kinds responses, but no proof. In addition, Dealer.com does the web sites for most of our brand competitors and I can't see how we have an advantage in any of the test searches I have done. The problems here is that I have brought this matter all the way up to CEO Mark Bonfigli and they refuse to delete these services or to change the contract. Becareful when signing a contract with them, you will not be able to change anything, even if its not working. Communication with them is poor and they certainly do not value your business. I have developed the number 2 and number 3 BDC departments in the US at two different dealerships and have worked with mostly all the top web site providers over the years as a dealership employee or consultant.

My current employer entered into a contract with dealer.com which includes the Search Marketing Upgrade Package.

I've have seen no value for this package and it's not worth the cost. I have requested a detail accounting of work done for this and am given all kinds responses, but no proof. In addition, Dealer.com does the web sites for most of our brand competitors and I can't see how we have an advantage in any of the test searches I have done.

The problems here is that I have brought this matter all the way up to CEO Mark Bonfigli and they refuse to delete these services or to change the contract.

Becareful when signing a contract with them, you will not be able to change anything, even if its not working.

Communication with them is poor and they certainly do not value your business.

]]> By: Matt Murray http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/comment-page-2/#comment-10584 Matt Murray Thu, 09 Sep 2010 08:50:34 +0000 http://dealerrefresh.groovecommerce.com/?p=102#comment-10584 Thanks for the post Mitch! Thanks for the post Mitch!

]]> By: Mitchell Brenner http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/comment-page-2/#comment-10565 Mitchell Brenner Wed, 08 Sep 2010 15:45:20 +0000 http://dealerrefresh.groovecommerce.com/?p=102#comment-10565 I love Dealer.Com. I, too, have had experience with a couple of website providers and Dealer.Com ranks up there with the best of them. For the couple of negative posts I've read here all I can say is that my Account Managers (I've had 2 as the first one got promoted to management) have been stellar! They are a great company and please remember some of the negative comments (Can anyone say Billy SSSS) can be disgruntled ex-employees or scared competition! Dealer.Com, along with Vin Solutions and Dealeron.com are the best companies I've worked with in the 14 years I've been doing Automotive eCommerce! I love Dealer.Com. I, too, have had experience with a couple of website providers and Dealer.Com ranks up there with the best of them. For the couple of negative posts I've read here all I can say is that my Account Managers (I've had 2 as the first one got promoted to management) have been stellar! They are a great company and please remember some of the negative comments (Can anyone say Billy SSSS) can be disgruntled ex-employees or scared competition! Dealer.Com, along with Vin Solutions and Dealeron.com are the best companies I've worked with in the 14 years I've been doing Automotive eCommerce!

]]> By: Matt Murray http://www.dealerrefresh.com/dealercom-dealer-website-vendor-profile/comment-page-2/#comment-10542 Matt Murray Tue, 07 Sep 2010 07:20:59 +0000 http://dealerrefresh.groovecommerce.com/?p=102#comment-10542 Hi Billy, I would like the opportunity to discuss your comments directly. As you may or may not know, we are the only company in the automotive digital space that allows a third party to rate our customer service and account management against others in the software industry, including names like Adobe Systems (Net Promoter Score system). I see that you have chosen another provider, I hope all is well since the change. Please either call or email: matt@dealer.com 888.422.2006 Hi Billy,

I would like the opportunity to discuss your comments directly. As you may or may not know, we are the only company in the automotive digital space that allows a third party to rate our customer service and account management against others in the software industry, including names like Adobe Systems (Net Promoter Score system). I see that you have chosen another provider, I hope all is well since the change. Please either call or email:

matt@dealer.com

888.422.2006

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