Comments on: I met my future BDC agent http://www.dealerrefresh.com/i-met-my-future-bdc-agent/ Obstacles, Observations and Opinions of an Automotive Internet Sales Manager Wed, 08 Feb 2012 11:01:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Internet Jeff http://www.dealerrefresh.com/i-met-my-future-bdc-agent/comment-page-1/#comment-1106 Internet Jeff Fri, 12 Oct 2007 04:19:17 +0000 http://dealerrefresh.groovecommerce.com/?p=229#comment-1106 Idealistic, futuristic and very cool Mr. Will Robinson... But after much thought since this article was written, still believe people sell cars, not technology and that will continue for quite some time. Intuition plays a big part in reading a customer through email messages, or the first 20 seconds on the phone. Just my opinion on phone scripts: - A phone script can make anyone average - Add personality to the script and one is above average - Script outline (not word for word), plus personality, plus car savvy-product knowledge is A++ master appt setter Abby could still be beneficial for product knowledge, model comparisons, and diverse languages we encounter. Neat articles and ideas Alex, keep 'em coming! Idealistic, futuristic and very cool Mr. Will Robinson…

But after much thought since this article was written, still believe people sell cars, not technology and that will continue for quite some time.

Intuition plays a big part in reading a customer through email messages, or the first 20 seconds on the phone. Just my opinion on phone scripts:

- A phone script can make anyone average
- Add personality to the script and one is above average
- Script outline (not word for word), plus personality, plus car savvy-product knowledge is A++ master appt setter

Abby could still be beneficial for product knowledge, model comparisons, and diverse languages we encounter.

Neat articles and ideas Alex, keep ‘em coming!

]]> By: Lee Palmer http://www.dealerrefresh.com/i-met-my-future-bdc-agent/comment-page-1/#comment-1105 Lee Palmer Wed, 03 Oct 2007 18:55:56 +0000 http://dealerrefresh.groovecommerce.com/?p=229#comment-1105 Great article Alex. Well written and speaks the truth about this exciting new product that’s just around the corner from being then next big thing. I was at that meeting and was just blown away by the many applications Abby could be used for. Much like many of you on this Blog who are bucking the industries norm of being two years behind the curve, this is just a foundation of what’s yet to come. Can’t wait to see what’s next, and glad to be part of this innovative field. Thanks for all the great information on this blog site. Great article Alex. Well written and speaks the truth about this exciting new product that’s just around the corner from being then next big thing. I was at that meeting and was just blown away by the many applications Abby could be used for. Much like many of you on this Blog who are bucking the industries norm of being two years behind the curve, this is just a foundation of what’s yet to come. Can’t wait to see what’s next, and glad to be part of this innovative field. Thanks for all the great information on this blog site.

]]> By: Erica Sietsma http://www.dealerrefresh.com/i-met-my-future-bdc-agent/comment-page-1/#comment-1104 Erica Sietsma Sat, 29 Sep 2007 01:20:19 +0000 http://dealerrefresh.groovecommerce.com/?p=229#comment-1104 Oooohhh....that would be amazing! Heck - we can barely get REAL LIVE salespeople to understand their competitive comparisons. I think I love future Automotive Abby. Also, think if Abby could educate consumers on the major services their car needs, what it entails and why it is important...another win. Then, perhaps Abby could help us interview candidates for Job Positions - I saw that the ALICE site has a "personality" tester: "CLAUDIO." So many possibilities. Oooohhh….that would be amazing! Heck – we can barely get REAL LIVE salespeople to understand their competitive comparisons. I think I love future Automotive Abby. Also, think if Abby could educate consumers on the major services their car needs, what it entails and why it is important…another win. Then, perhaps Abby could help us interview candidates for Job Positions – I saw that the ALICE site has a “personality” tester: “CLAUDIO.” So many possibilities.

]]> By: Greg http://www.dealerrefresh.com/i-met-my-future-bdc-agent/comment-page-1/#comment-1103 Greg Fri, 28 Sep 2007 23:37:00 +0000 http://dealerrefresh.groovecommerce.com/?p=229#comment-1103 i was thinking about this on the drive home actually - in fact, in the near future off the shelf would probably be more like 'Audi Abby' who would be able to answer everything Audi, but may not know what a 'Toyota' is... and 'Automotive Abby' would probably be something custom, where Abby would be able to compare vehicles for the consumer, and explain differences between OEM's engines, for example - which is what the Checkered Flag's of the world would be interested in... right Alex? :) i was thinking about this on the drive home actually – in fact, in the near future off the shelf would probably be more like ‘Audi Abby’ who would be able to answer everything Audi, but may not know what a ‘Toyota’ is… and ‘Automotive Abby’ would probably be something custom, where Abby would be able to compare vehicles for the consumer, and explain differences between OEM’s engines, for example – which is what the Checkered Flag’s of the world would be interested in… right Alex? :)

]]> By: Greg http://www.dealerrefresh.com/i-met-my-future-bdc-agent/comment-page-1/#comment-1102 Greg Fri, 28 Sep 2007 22:46:19 +0000 http://dealerrefresh.groovecommerce.com/?p=229#comment-1102 My first ‘comment’ addresses a number of the products currently ‘off the shelf.’ Now, what products will be off the shelf in the future? Wow, great question. The interesting thing about Abby is that she gains intelligence by interacting with people. So within a couple years she will be able to answer nearly all of the ‘common’ questions people ask when purchasing a vehicle, for example; and within a couple years she will be able to answer tons of questions concerning medicine – since Abby is currently entrenched in the automobile and pharmaceutical industries. So a very ‘near future’ off the shelf Abby product would be something like ‘Automotive Abby’ - who is essentially a genius when it comes to vehicles, dealership operations, & prospective car buyers. My first ‘comment’ addresses a number of the products currently ‘off the shelf.’ Now, what products will be off the shelf in the future? Wow, great question. The interesting thing about Abby is that she gains intelligence by interacting with people. So within a couple years she will be able to answer nearly all of the ‘common’ questions people ask when purchasing a vehicle, for example; and within a couple years she will be able to answer tons of questions concerning medicine – since Abby is currently entrenched in the automobile and pharmaceutical industries. So a very ‘near future’ off the shelf Abby product would be something like ‘Automotive Abby’ – who is essentially a genius when it comes to vehicles, dealership operations, & prospective car buyers.

]]> By: Erica Sietsma http://www.dealerrefresh.com/i-met-my-future-bdc-agent/comment-page-1/#comment-1101 Erica Sietsma Fri, 28 Sep 2007 19:33:28 +0000 http://dealerrefresh.groovecommerce.com/?p=229#comment-1101 This is so fascinating! I am dying to hear example of ABBY handling calls. I went to both websites (Get ABBY and the Alice site) and tried interacting with the avatars and I wasn't impressed. They were way off base in about 3 lines, but I guess handling a phone up wouldn't be too chatty and more standardized. The Alice site is super budget and I don't understand it at all. It's nothing about Alice handling calls, it's more about Alice being an avatar on your site. But, she wasn't the sharpest tool in the shed even if she is an award winner. The other avatars on the site were uber freaky. I think one of them is anorexic. Avatars in general freak me out though. They are so ugly and I can't get over the mouth being out of sync. I am not totally ruling out dating one, as long as its mouth didn't move. Actually, that's how I feel about most guys come to think about it! This is so fascinating! I am dying to hear example of ABBY handling calls. I went to both websites (Get ABBY and the Alice site) and tried interacting with the avatars and I wasn’t impressed. They were way off base in about 3 lines, but I guess handling a phone up wouldn’t be too chatty and more standardized.

The Alice site is super budget and I don’t understand it at all. It’s nothing about Alice handling calls, it’s more about Alice being an avatar on your site. But, she wasn’t the sharpest tool in the shed even if she is an award winner. The other avatars on the site were uber freaky. I think one of them is anorexic. Avatars in general freak me out though. They are so ugly and I can’t get over the mouth being out of sync.

I am not totally ruling out dating one, as long as its mouth didn’t move. Actually, that’s how I feel about most guys come to think about it!

]]> By: Ashley Antonio http://www.dealerrefresh.com/i-met-my-future-bdc-agent/comment-page-1/#comment-1100 Ashley Antonio Fri, 28 Sep 2007 14:54:47 +0000 http://dealerrefresh.groovecommerce.com/?p=229#comment-1100 It was great speaking to you too, Alex. I'd love to meet you on your next visit to NYC. I am off to Digital Dealer/AAISP thing in Vegas. I'll keep everyone posted on anything interesting that may come up. Not sure if it will be anything groundbreaking, but I'll probably have some good US Weekly style gossip to share. It was great speaking to you too, Alex. I’d love to meet you on your next visit to NYC. I am off to Digital Dealer/AAISP thing in Vegas. I’ll keep everyone posted on anything interesting that may come up. Not sure if it will be anything groundbreaking, but I’ll probably have some good US Weekly style gossip to share.

]]> By: Alex Snyder http://www.dealerrefresh.com/i-met-my-future-bdc-agent/comment-page-1/#comment-1099 Alex Snyder Fri, 28 Sep 2007 13:38:20 +0000 http://dealerrefresh.groovecommerce.com/?p=229#comment-1099 There ya go Jeff - if she ever talks back, just reprogram her. No need to ever lose another argument again! The ladies could program it to say intelligent things....I think world peace may be near. Greg - thanks for joining in on the conversation and shedding a little light on Abby's programming. I think the people reading this thread will be interested in the "off-the-shelf" products Abby will be able to provide down the road - care to mention what some of those capabilities will be? Ashley - thank you for your time the other day. You helped to reaffirm some of my thoughts and it was a pleasure speaking to someone who is on her game! There ya go Jeff – if she ever talks back, just reprogram her. No need to ever lose another argument again! The ladies could program it to say intelligent things….I think world peace may be near.

Greg – thanks for joining in on the conversation and shedding a little light on Abby’s programming. I think the people reading this thread will be interested in the “off-the-shelf” products Abby will be able to provide down the road – care to mention what some of those capabilities will be?

Ashley – thank you for your time the other day. You helped to reaffirm some of my thoughts and it was a pleasure speaking to someone who is on her game!

]]> By: Internet Jeff http://www.dealerrefresh.com/i-met-my-future-bdc-agent/comment-page-1/#comment-1098 Internet Jeff Fri, 28 Sep 2007 01:31:10 +0000 http://dealerrefresh.groovecommerce.com/?p=229#comment-1098 As well for ladies, excuse me. As well for ladies, excuse me.

]]> By: Internet Jeff http://www.dealerrefresh.com/i-met-my-future-bdc-agent/comment-page-1/#comment-1097 Internet Jeff Fri, 28 Sep 2007 01:30:19 +0000 http://dealerrefresh.groovecommerce.com/?p=229#comment-1097 Do they have an Abby we could program as a girlfriend? Do they have an Abby we could program as a girlfriend?

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