Comments on: Internet Lead Manager (ILM) Tools, where are they?

By: Mike Leonard

Mike Leonard — Mon, 05 Apr 2010 17:53:38 +0000

Shawn, you’re exactly right, I guess I didn’t complete my sentence. Contact me if you’re interested in learning how. It really actually is easy once you get your arms wrapped around it.

By: Shawn Morse

Shawn Morse — Mon, 05 Apr 2010 17:51:48 +0000

Mike there in lies the problem “ADP CRM iLeads does work. I’ve worked with it for 8+ years, you just have to know how to work it.” How many people are at a dealership for 8+ years. For a system to be effective and have buy in from the users it must be easy to use.

By: Mike Leonard

Mike Leonard — Mon, 05 Apr 2010 17:35:35 +0000

I am an independent consultant focused primarily on ADP w.e.b. CRM. One of my dealerships asked me to actually prove my concepts (it’s easy to talk about selling cars, now show us you can do it)! They use ADP w.e.b. CRM and so we set it up and I’m currently running the internet department for one of their stores from my office.
The first month (March 2010) we had as many appointment shows and had 2 less sales than they did the months of January and February combined.
ADP CRM iLeads does work. I’ve worked with it for 8+ years, you just have to know how to work it.

By: Amir - AE

Amir - AE — Mon, 22 Feb 2010 20:39:01 +0000

We’ve been using Dealersight for almost a year now. The emailing system is kind of broken if you’re running Vista/7 (we get errors constantly, but thank god for Ubuntu Linux!), but it’s simplistic and works. Recommended for small-to-mid dealerships looking for a cost-effective CRM, as long as you have a separate emailing client.

By: Guy Manasse

Guy Manasse — Fri, 19 Feb 2010 20:15:07 +0000

You forgot one name, DealerUps, Great custom Templates, nice automated schedule set-ups. No additional user cost,Can be used for multi points or single points.It is modulated to become anything you want, DeskLog,Inbound and outbound call capture, campaigns. More than happy to give you afforable pricing Guy.Manasse@DealerUps.com

By: John Kong

John Kong — Fri, 19 Feb 2010 19:49:29 +0000

Craig,

If you are looking for lead management tool, you can try our “DOLLAR” system. It can:
* Issue alerts when leads arrive
* Manage appointment scheduling — even from other vendors or your own Web site
* Automatically distribute leads — even at separate locations
* Manage follow-up efforts
* Pull credit in real time and submit to lendors via DealerTrack or RouteOne
* Customizable reporting on ROI
http://www.carloanco.com/products-and-services/lead-management/
Contact our one of our sales reps for a demo @ 888-888-7227

By: Shawn Morse

Shawn Morse — Fri, 19 Feb 2010 19:45:18 +0000

Craig
Contact me and I will be happy to give you pricing on VinSolutions. Are you looking for an ILM stand alone or as part of a CRM? Some of the vendors on your list can’t/wont break out the ILM…FYI
shawn.morse@vinsolutions.com

By: Craig

Craig — Fri, 19 Feb 2010 19:40:40 +0000

We use Dealer.com for our website, and we use their Lead Machine product for ILM. Prior to Dealer, I used ProMax. Both systems are difficult to set up and use. I need a system focuses on the basics and makes it simple.

It would be a huge help if someone could post pricing so I could narrow down my list before I start doing demos.

Potential interested in:
1. VinSolutions
3. CarResearch
4. IMagicLab
5. SalesForce
6. DealerSocket
7. ELeadCRM

By: Marc Kovitz

Marc Kovitz — Tue, 19 Jan 2010 20:44:33 +0000

For a low cost, easy to use CRM software program (fondly called “Jeeves”) check out, DealerSoft, LLC (wwww.keepyourcustomer.com) of Hoffman Estates, IL.. For $10.00 per day for an entire dealership (per roof) with month to month agreement this is a “secure” server based CRM program (to protect data from off premise access by Identity Thief’s, Hackers and disgruntled employees). Also, available is a ILM module and also an inbound “and” outbound call Telephone Call Control Module to insure more follow-up calls are made and Phone Up’s are automatically entered in the CRM database.

By: Richard Keith Latman

Richard Keith Latman — Fri, 01 Jan 2010 17:30:12 +0000

I rarely chime in on this or any site but there are a couple of comments on iMagicLab data policy that needed clarification. This is not an ad for us and I likely won’t comment further after this post to avoid it appearing as a sales pitch.

When I founded iMagicLab we had no data policy and I was fond of saying “it’s your data and we’ll never restrict you from having it”. Over the years we’ve had to change that policy for 2 reasons:

1. Security of data. When you export data from any system it contains customer information that is both sensitive and private. Having it in a nice little file on your computer opens your dealership and iMagicLab to huge lawsuits if something happens to it. My whole company is based on protecting your customers information and the risk of having it floating around is huge. Now, before it’s said; I am not suggesting that the individual asking for data is not responsible but as with anything valuable our policy requires dealer principles to approve the release of their data to their employees. This releases iMagicLab of liability and insures that data is only in the hands of a trusted employee. Many times over the years I have heard about people bringing customer lists to new stores, we error on the side of caution.

2. Some dealers were not being honest. iMagicLab runs a month to month service with a one month notice requirement in the contract. Also in our Agreement is the explicit notice that NO full exports will be given if your account is not paid in full for what you owe us. Look, we’re not ignorant to the fact that dealers hate paying for something they are not using and when a dealer has decided to leave us they usually are in a rush to get going on their new tool. Unfortunately this means that a few dishonest people ask for full exports of their full data before they cancel our service and then never pay their closing bill as they agreed to do when they signed up with us. We do our part in providing the service as per the Agreement and we deserve to be paid without chasing the few dishonest dealers who have ruined it for the vast majority of our customers who would never conceive of trying to do this to save a buck.

Let’s just be honest here, our data policies are strict and our accounting policies are tough. IF our dealers think through their needs and get the signature of their dealer principles it all flows just fine.

Let’s have a great 2010.

Keith
klatman@imagiclab.com