Comments on: Managing Your Dealers Reputation in the Online Age – Cars.com Webinar

By: Brian T in Etown

Brian T in Etown — Mon, 24 Mar 2008 19:46:34 +0000

I thought it would be a real time example of what you guys are talking about. I would think that they would have been a little smarter about it as well. I can’t figure out why they didn’t end it early, sounds like someone was asleep at the wheel on that one. I have to give the consumer credit for working the system the way he did. Doesn’t really matter how it ends now the damage is done and a reputation is ruined. Scares me enough not to use ebay just cause it could happen very easily with all the automation most of us use.

By: Alex Snyder

Alex Snyder — Mon, 24 Mar 2008 18:13:50 +0000

That thing is all over the forums too. Talk about a nightmare PR problem they’re going to be facing no matter how this ends!

By: Jeff Kershner

Jeff Kershner — Mon, 24 Mar 2008 14:50:45 +0000

Brian, you must be a subscriber to Autoblog. I was reading that whole thread yesterday. 6 pages long.

I have to side with the customer on that one. A deal is a deal. They should have known better or/and ended the auction early.

By: Brian in Etown

Brian in Etown — Mon, 24 Mar 2008 14:07:38 +0000

if the link doesn’t work go to autoblog and check it out.

By: Brian in Etown

Brian in Etown — Mon, 24 Mar 2008 14:05:06 +0000

speaking of reputations this would be a pain to deal with
might be why I dislike the ebay auction format.
http://www.autoblog.com/2008/03/23/bmw-dealer-auctions-new-m3-for-60k-on-ebay-doesnt-want-to-hon/

By: Jeff Kershner

Jeff Kershner — Sat, 22 Mar 2008 03:33:19 +0000

Dan, I have seen several attempts at sites just like this one but I have yet to see one to take off and be successful. I’m not surprised to see the site listed with mostly Honda buyers. Gotta love the Honda buyer!

By: Dan Madux

Dan Madux — Sat, 22 Mar 2008 01:09:15 +0000

I just posted to the Synergy post about something I heard about earlier. The synergy post got me to post it because the graphic said something about the internet continuing to change the way dealerships run.

well, i read a few more articles and then I get to this one which seems more relevant to what I posted in the Synergy topic.

you apparently did miss one.

http://www.dealerdrop.com

it is pretty thorough except that it doesnt seem like there is a lot of data on it yet. if that changes, we’ll have to keep an eye on it too

By: Kevin Frye

Kevin Frye — Sat, 15 Mar 2008 14:12:56 +0000

Hey Jeff – I did participate – nice job. Very relevant topic, I took quite a few notes and might be contacting you with a few questions. I was sitting there laughing as every time one of the guest speakers finished talking, the moderator would say “Absolutely!”, lol. Kevin Frye/eCommerce Director/Jeff Wyler Automotive Family/www.wyler.com

By: Alex Snyder

Alex Snyder — Fri, 14 Mar 2008 18:46:58 +0000

I wish the moderator hadn’t reworded my question….at least he put the Dealer Refresh plug in!

By: Bonh

Bonh — Fri, 14 Mar 2008 18:00:05 +0000

Nobody mentioned Google business reviews.

http://maps.google.com/maps?f=q&hl=en&geocode=&q=Infiniti+of+Coconut+Creek&ie=UTF8&start=20&ll=26.863281,-80.038147&spn=1.239779,3.249207&z=9&iwloc=A&iwd=1&cid=26274221,-80196803,8248978521161612227&dtab=2

Insiderpages.com??? Seems like this is more widely used than dealerrater.com. I honestly never knew dealerrated existed until this session. More of my dealerships have reviews on google over dealerrater.com