Comments on: Ripoffreport.com and your Dealerships Online Reputation http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/ Obstacles, Observations and Opinions of an Automotive Internet Sales Manager Wed, 08 Feb 2012 18:45:57 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: James Vu http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/comment-page-1/#comment-7706 James Vu Wed, 21 Oct 2009 15:11:01 +0000 http://www.dealerrefresh.com/?p=1743#comment-7706 I think that reputation management is extremely important to having a successful business, and looking at ripoffreport.com from a consumers’ perspective is a very important thing to consider. For a consumer, when they find bad reviews, they aren’t taking a large amount of time to figure out how viable the source is. The consumer sees good reviews and bad reviews, period. If you want to maintain your target consumers’ attention then you need to have a well maintained reputation. As terrible as ripoffreport.com is, it is never going to go away. There will always be a ripoffreport.com whether it is the actual site or the review section in maps.google.com. Someone somewhere will always be posting something bad about your business. The important thing to remember is that in order to have a successful business you need to have some form of reputation management. I think that reputation management is extremely important to having a successful business, and looking at ripoffreport.com from a consumers’ perspective is a very important thing to consider. For a consumer, when they find bad reviews, they aren’t taking a large amount of time to figure out how viable the source is. The consumer sees good reviews and bad reviews, period. If you want to maintain your target consumers’ attention then you need to have a well maintained reputation.

As terrible as ripoffreport.com is, it is never going to go away. There will always be a ripoffreport.com whether it is the actual site or the review section in maps.google.com. Someone somewhere will always be posting something bad about your business. The important thing to remember is that in order to have a successful business you need to have some form of reputation management.

]]> By: Al Carl http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/comment-page-1/#comment-5704 Al Carl Fri, 20 Feb 2009 14:22:29 +0000 http://www.dealerrefresh.com/?p=1743#comment-5704 I haven't seen it mentioned on here and since it is highly topical, thought I would post it. I hope I'm not trampling all over the promotion thing, but I am not affiliated with this company (and in no way will benefit from their gaining business) in any way and I personally feel it is a fantastic tool. When concerned with your on-line reputation, which all dealers should be, you need a monitoring tool to see what has been posted on the Web. You need to look at it all: blogs, forums, consumer sites, images, videos, etc. I know its a lot, but all of these things can be used in a negative attack. Now the reason for my post: There is a service that does a great job of monitoring all of this. It is called trackur and can be found at www.trackur.com They have a 14 day free trial offfer for anyone to test the system. I would strongly suggest anyone concerned about monitoring their online reputation take a look at this service. I think it will be worth your time. Al Carl Reynolds Web I haven’t seen it mentioned on here and since it is highly topical, thought I would post it. I hope I’m not trampling all over the promotion thing, but I am not affiliated with this company (and in no way will benefit from their gaining business) in any way and I personally feel it is a fantastic tool.

When concerned with your on-line reputation, which all dealers should be, you need a monitoring tool to see what has been posted on the Web. You need to look at it all: blogs, forums, consumer sites, images, videos, etc. I know its a lot, but all of these things can be used in a negative attack. Now the reason for my post:

There is a service that does a great job of monitoring all of this. It is called trackur and can be found at http://www.trackur.com They have a 14 day free trial offfer for anyone to test the system.

I would strongly suggest anyone concerned about monitoring their online reputation take a look at this service. I think it will be worth your time.

Al Carl
Reynolds Web

]]> By: Stan Sher http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/comment-page-1/#comment-5410 Stan Sher Tue, 27 Jan 2009 01:36:31 +0000 http://www.dealerrefresh.com/?p=1743#comment-5410 Thanks. I just believe that our expressions should remain humble. You all have some interesting points and those links were a great addition to add to my point of how important dealership online reputation management. There is one company out there that I believe will eventually become as huge as autotrader but in the terms of reputation management. I am sure you all know which company that is because I know it is the first company that comes to my mind when thinking of about positive reputation management. Thanks. I just believe that our expressions should remain humble. You all have some interesting points and those links were a great addition to add to my point of how important dealership online reputation management. There is one company out there that I believe will eventually become as huge as autotrader but in the terms of reputation management. I am sure you all know which company that is because I know it is the first company that comes to my mind when thinking of about positive reputation management.

]]> By: Joey Stivick http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/comment-page-1/#comment-5404 Joey Stivick Mon, 26 Jan 2009 22:41:09 +0000 http://www.dealerrefresh.com/?p=1743#comment-5404 Stan, very well put. Let us speak our minds and not be attacked for giving our opinions. I made a comment and was brutally attacked for advocating a site I thought did a great job for dealers. I was also accused of working for that site. We can all get along and I appreciate your words. Joseph "Joey" Stivick, Jr Stan, very well put. Let us speak our minds and not be attacked for giving our opinions.

I made a comment and was brutally attacked for advocating a site I thought did a great job for dealers.

I was also accused of working for that site.

We can all get along and I appreciate your words.

Joseph “Joey” Stivick, Jr

]]> By: Joe Pistell http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/comment-page-1/#comment-5403 Joe Pistell Mon, 26 Jan 2009 22:40:03 +0000 http://www.dealerrefresh.com/?p=1743#comment-5403 Note to all vendors who are puzzled. See Brian's post above. It is a classic in social marketing success. His message is pure and simple, it says to me (aka Buyer)... "Hi, I am Brian; here is some info to help you in this area... I am a SEO in our industry. Visit my site or call me anytime, I'm here to help." I read his post visited the sites he referred to and bookmarked his site. Hey! There's a lesson to us all here! Note to dealers: If you "hang" in car forums around your community and the audience knows you're a car dealer, your mission is to support the community... period. LET YOUR LINK TO THE SELLING. Do not get yourself into naked promoting and for sure, don't get upset at how short sighted your community members are for not seeing the value in your offers! You'll be chum in the water. Joe Note to all vendors who are puzzled. See Brian’s post above. It is a classic in social marketing success.

His message is pure and simple, it says to me (aka Buyer)… “Hi, I am Brian; here is some info to help you in this area… I am a SEO in our industry. Visit my site or call me anytime, I’m here to help.”

I read his post visited the sites he referred to and bookmarked his site.

Hey! There’s a lesson to us all here!

Note to dealers:
If you “hang” in car forums around your community and the audience knows you’re a car dealer, your mission is to support the community… period. LET YOUR LINK TO THE SELLING. Do not get yourself into naked promoting and for sure, don’t get upset at how short sighted your community members are for not seeing the value in your offers!

You’ll be chum in the water.
Joe

]]> By: Brian Pasch http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/comment-page-1/#comment-5396 Brian Pasch Mon, 26 Jan 2009 06:33:49 +0000 http://www.dealerrefresh.com/?p=1743#comment-5396 I would like to add two other sites that are popping up for negative posts, which include: www.complaintsboard.com and www.merareview.com Also keep in mind that Yelp.com, Yahoo Local and InsiderPages are often included in Google Maps and related searches so check all these sites for positive and negative posts and take action accordingly. I would like to add two other sites that are popping up for negative posts, which include:

http://www.complaintsboard.com and http://www.merareview.com

Also keep in mind that Yelp.com, Yahoo Local and InsiderPages are often included in Google Maps and related searches so check all these sites for positive and negative posts and take action accordingly.

]]> By: Stan Sher http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/comment-page-1/#comment-5384 Stan Sher Sun, 25 Jan 2009 07:47:08 +0000 http://www.dealerrefresh.com/?p=1743#comment-5384 Wow can't we all just get along here? We are all car guys of high caliber and we all manage the industry as a whole when it all comes down to it. You guys are all great to know and I am glad to be friends with all of you and hang out with you here at NADA. I think that this site really was created for us to speak our minds as well as follow new trends and share knowledge. I do not think that fighting or starting to get negative at one another is a good thing. I had the chance to see Mark today and I respect him he is a good man and has a lot of great things to talk about. I also got to see Jeff today and as always, I love the guy he is brilliant and this site is amazing. Jeff needs extra special respect because he is the master and this is his baby and for that I will be grateful. I have not written anything in here about RedNumbat because I do want to be spammy as Alex mentioned. I think it is fair to mention CarFolks and RedNumbat but not write an article about it because if we want to advertise it we should pay and get a link. However, if we write an article about a vendor it should be to discuss reviews and opinions of what a great service it provides or what damage it can do. This was my reason for writing this article. Let's all get along and be happy, life is too short. Let's keep our names and reputations clean because it is a small world and we cannot afford to ruin that with nonsense. Wow can’t we all just get along here? We are all car guys of high caliber and we all manage the industry as a whole when it all comes down to it. You guys are all great to know and I am glad to be friends with all of you and hang out with you here at NADA. I think that this site really was created for us to speak our minds as well as follow new trends and share knowledge. I do not think that fighting or starting to get negative at one another is a good thing. I had the chance to see Mark today and I respect him he is a good man and has a lot of great things to talk about. I also got to see Jeff today and as always, I love the guy he is brilliant and this site is amazing. Jeff needs extra special respect because he is the master and this is his baby and for that I will be grateful. I have not written anything in here about RedNumbat because I do want to be spammy as Alex mentioned. I think it is fair to mention CarFolks and RedNumbat but not write an article about it because if we want to advertise it we should pay and get a link. However, if we write an article about a vendor it should be to discuss reviews and opinions of what a great service it provides or what damage it can do. This was my reason for writing this article. Let’s all get along and be happy, life is too short. Let’s keep our names and reputations clean because it is a small world and we cannot afford to ruin that with nonsense.

]]> By: Jeff Kershner http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/comment-page-1/#comment-5373 Jeff Kershner Sat, 24 Jan 2009 01:30:16 +0000 http://www.dealerrefresh.com/?p=1743#comment-5373 @Joey, if you're going to make a comment like that you should really use your real name. It's not cool to tell someone to "shove it" unless they know who's saying it. Just a suggestion. @Mark, Thanks for your comments. I'm not sure what I would have ever done to deserve your words of belittlement. What have I ever done to you other then NOT write an article about CarFolks. See, either way your getting your name on the site (maybe that is what you intended all along, I don't know). "when he started this blog highlighted best practices and talked about cutting edge technologies and processes. That attitude seems to have changed." I don't think that has changed at all. If you have followed the site for any length of time you would know that. I have worked my butt off on this site..AND yes there are times controversy on a few articles over shadows what I would like to have as the main focus here but that's OK. It gets people thinking. Not everyone will agree with everything, how boring would it be? You of all people should know that having a history in journalism. Hey...I have an idea! You'll know if I move in it. :) Thanks again for your feedback Mark. @Joey, if you’re going to make a comment like that you should really use your real name. It’s not cool to tell someone to “shove it” unless they know who’s saying it. Just a suggestion.

@Mark, Thanks for your comments. I’m not sure what I would have ever done to deserve your words of belittlement. What have I ever done to you other then NOT write an article about CarFolks. See, either way your getting your name on the site (maybe that is what you intended all along, I don’t know).

“when he started this blog highlighted best practices and talked about cutting edge technologies and processes. That attitude seems to have changed.”

I don’t think that has changed at all. If you have followed the site for any length of time you would know that. I have worked my butt off on this site..AND yes there are times controversy on a few articles over shadows what I would like to have as the main focus here but that’s OK. It gets people thinking. Not everyone will agree with everything, how boring would it be? You of all people should know that having a history in journalism.

Hey…I have an idea! You’ll know if I move in it. :)

Thanks again for your feedback Mark.

]]> By: Joey http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/comment-page-1/#comment-5369 Joey Fri, 23 Jan 2009 23:36:35 +0000 http://www.dealerrefresh.com/?p=1743#comment-5369 Hey Pistell. I dont work for Carfolks.com so shove it. I just think they do a great job. Mind your own business. My comments are my own. Hey Pistell. I dont work for Carfolks.com so shove it. I just think they do a great job. Mind your own business. My comments are my own.

]]> By: Mark Dubis http://www.dealerrefresh.com/the-ripoffreportcom-dealerships-online-reputation/comment-page-1/#comment-5368 Mark Dubis Fri, 23 Jan 2009 23:03:13 +0000 http://www.dealerrefresh.com/?p=1743#comment-5368 Sorry if I disagree but it appears you are approaching this from the typical dealer reactive strategy. Did you wait for all of your customers to tell you they are on the Internet, or did your dealership build websites before all of your customers were online? I don't think people should wait for consumers to jump on the Carfolks bandwagon, because if they do, by that time most of the reviews for dealers will be negative, just like those other rating sites. My point is, a service that is beneficial for the industry is worth discussing and exploring. Jeff, when he started this blog highlighted best practices and talked about cutting edge technologies and processes. That attitude seems to have changed. It'd be nice to see a return to discussing new products, services and practices that will help our industry. We still need all the help we can get. You Alex are usually ahead of the curve in many areas and your perspective is always insightful. Please continue helping your peers. All the best. Sorry if I disagree but it appears you are approaching this from the typical dealer reactive strategy. Did you wait for all of your customers to tell you they are on the Internet, or did your dealership build websites before all of your customers were online?

I don’t think people should wait for consumers to jump on the Carfolks bandwagon, because if they do, by that time most of the reviews for dealers will be negative, just like those other rating sites. My point is, a service that is beneficial for the industry is worth discussing and exploring.

Jeff, when he started this blog highlighted best practices and talked about cutting edge technologies and processes. That attitude seems to have changed. It’d be nice to see a return to discussing new products, services and practices that will help our industry. We still need all the help we can get. You Alex are usually ahead of the curve in many areas and your perspective is always insightful. Please continue helping your peers. All the best.

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