Winning the Customer with a Great Experience
In this presentation, originally put together for DSES 2013, Jeff Kershner and Ryan Leslie discuss and review several key elements around providing a stellar online and offline customer experience with your dealership.
From managing and obtaining online customer reviews to leveraging mobile technology to engage your customers on the showroom floor (while helping to prevent showrooming).
Each highlighted experience that Jeff and Ryan focus on in this presentation has a very influential and direct impact on your dealers business.
