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March 2016 – Page 2 – DealerRefresh

Opinions & Advice

Mobile Facts You Need To Know

Have you ever been in the middle of presenting (or speaking to your son or daughter), look up and take notice to attendees paying more attention to their phone than your presentation? Do you get frustrated or have you come to terms with… it’s just the way it is now.

Best Practices Dealership Operations & Processes

Here is How You Structure a Pay Plan for a Hot Mess BDC

I recently received an email from a colleague asking about a pay plan for an automotive BDC that I describe as a “Hot Mess.” Why a Hot Mess, you ask? Plainly stated, a dealership’s sales structure and associated process flows should be simple and straightforward. When these flows have multiple forks upon multiple forks upon …

Best Practices Dealership Operations & Processes

5 TIPS That Will Jump Start Your Sales with Less Stress and More Focus

As each month comes to an end so begins the nearly week long process of aggregating everything that impacted your sales and service results. If it was a good month this process is usually shorter, however if the final tally was off from your targets the fact finding mission is usually quite painful. We subject ourselves …

Best Practices Dealership Operations & Processes

The Worlds Best Used Car Manufacturer

Cause and effect. This is a simple model to apply to solve problems. What factors that we can control influence outcomes in our life, our business, or our job/role. Let’s take a look at Used Cars. Where do Used Cars come from? Owners, of course. There is no used car manufacturer. Of course, the auction or …

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