Best PracticesDealership Operations & Processes

How the Right Employees Can Build Trust and Loyalty in YOUR Dealership Brand

According to a recent study, 81 percent of recent car buyers polled did not enjoy the car buying experience, with 29 percent indicating they do not trust salespeople. The car sales process can’t simply be about pushing cars off the lot if you want to remain competitive. Instead, you need to understand your buyer, address …
Best PracticesDealership Operations & Processes

How Your Dealership Can Compete with Amazon and Carvana

E-commerce has increasingly become a platform for big-ticket purchases like TVs, mattresses and cars. Car buyers can not only complete online before stepping into a dealership, but in some cases, they can buy cars directly from web-based vendors, cutting out the traditional dealership entirely. Sites like Carvana allow customers to buy a car online and …
Best PracticesDealership Operations & Processes

Why Your Sourcing Strategy Should Support Proactive Hiring

Many dealerships make the mistake of waiting until there’s an immediate job opening to start the hiring process. Instead, dealers should have a more proactive solution in place that includes continuous job openings and a diverse set of candidate sources. A proactive sourcing strategy offers several benefits – including optimizing job board spending and building …
Best PracticesDealership Operations & Processes

Amazon Moves into Car Sales: How Employees Can Give You a Competitive Edge!

News broke in June that Amazon is recruiting car sales executives and may soon start directly selling cars throughout Europe. Amazon Vehicles has already broken into the Italian car sales market, acting as an online sales service for several Fiat models, with buyers picking up their car from brick and mortar dealerships. Market analysts say …
Best PracticesDealership Operations & Processes

Three Ways To Find Candidates With Quality – For Hire!

Most dealerships struggle to find quality applicants for their open positions. Merely acquiring resumes to review is not enough; your goal is to find a small number of motivated and qualified job applicants with whom you can invest time. When attempting to fill an open position within your dealership, it is important to use your …
Best PracticesDealership Operations & Processes

4 Reasons to Stop Using Your DMS as a HR System

  Hiring new employees to your growing dealership can be EXCITING and STRESSFUL.  Without a comprehensive human resources (HR) system, keeping track of your current employees’ payroll and adding new employees in the system can be difficult. It’s fair to say your stress levels probably increase with the thought of the next pay period or the …
Best PracticesDealership Operations & Processes

From Hire to Profit: Analyzing How Long It Takes a New Salesperson to Become Profitable

When you hire a new salesperson at your dealership, you are investing in the future. Just like with any investment, you can predict when this investment will break even and, eventually, when it will become profitable. In fact, the cost of a new salesperson starts to negatively impact your bottom line the minute you hire …
Best PracticesDealership MarketingDealership Operations & Processes

5 Keywords to Include in your Job Description

Millennials­ now make up the majority of the U.S. workforce, and they bring different expectations to the job than the generations before them. In order for companies to attract top talent today, they must highlight the ways in which they can meet these new employee needs. For many companies, the job descriptions they have used …
Best PracticesDealership Operations & Processes

Should You Be Cross Training New Employees?

Traditional roles in dealership culture are changing rapidly, and current employee structures need to adapt accordingly. In the past, it was not uncommon for a dealership to foster a culture where most employees operated within siloes. For example, sales associates and finance & insurance (F&I) personnel traditionally were relegated to two separate departments with little-to-no …
Best PracticesDealership Operations & Processes

What is the “HR tech stack,” and how does it affect your dealership?

Dealerships run the gamut with respect to the technology they use for hiring and onboarding. The trouble that many businesses run into is knowing where to invest their limited budget for HR software. In its 2015 research report, Key Interval Research highlighted 13 unique HR areas where dealerships can potentially focus their efforts – your …