Dealership Operations & Processes – Page 11 – DealerRefresh

Skaters Gonna Skate - It's a SPLIT DEAL!

Stricter Rules Drive Higher Sales

While so many dealers in the 20 groups I address still look upon their internet sales efforts with a bit of shock and awe, the truth is that internet sales are not just relatively easy to master; internet sales are so easy to master that they’re actually kind of boring. Funny thing is, with just …

Best Practices Dealership Operations & Processes

Internet Teams and BDCs Must be Managed Like Call Centers

Because so many dealers and traditional sales managers continue to look at their internet department as this mysterious group of ex-Dungeons and Dragons players who too closely resemble the graduating class at Hogwarts, it’s important to break down the simplest of strategies that truly drive successful internet sales efforts today. There’s no need to overthink …

Best Practices Dealership Operations & Processes

What They’re Worth: A Dealership Pay Plan Paradox

Dealership Pay plan scenarios continue to vex everyone from dealer owners to salespeople. While DealerKnows is called upon to consult on pay plans for different positions, historical expectations continue to be obstacles in their design. We must get away from antiquated expectations for pay, and start paying people what the position is worth in terms of …

If they did their job you wouldn't need a BDC

Best Practices Dealership Operations & Processes

Pay for the Performance You Want and Stop Overthinking “Internet Sales”

The perception of internet sales for many dealers and traditional sales managers is that it’s still a confusing area best left to those who are more technologically proficient. Moreover, industry vendors, other so-called experts and even some trainers continue to profit in keeping internet sales a befuddling mystery for the average dealer’s management team. The …

Best Practices Dealership Operations & Processes

5 Reasons Why Your Sales Department Shouldn’t Take that Phone Call

With today’s connected customer, there really are only a few types of phone calls your team will find themselves involved with. Gone are the days of a customer phoning and saying, “I need something good on gas for under $8,000; what do you have on the lot?” Today’s customer, whether a millennial or a baby …

Best Practices Dealership Operations & Processes

Your Bracket May Be Busted

March Madness should be a holiday. No one is working anyway, so why not go ahead and just make it official Just Sayin’. While I was watching my Syracuse Orange completely pull away from Middle Tennessee, I started thinking about how they were able to pull it together. What was giving them the kick in …

Long Term or Last Time Dealership BDC Retention

Best Practices Dealership Operations & Processes

Long Term or Last Time – Which Do You Focus On?

Service does not always get the respect it deserves in the dealership. At its worst, it’s “Us vs. Them” mentality with the sales department, and at best there is a co-existence that barely crosses paths. Which is crazy, since Fixed Ops has become the bread and butter for the dealership. In times where new car …

shoppers decline appointment-request 12 percent of the time

Best Practices Dealership Operations & Processes

Only 12 Percent say NO. But you need to ASK!

The recent passing of former First Lady Nancy Reagan was a sad occasion. Many heartwarming stories unfolded, but I found myself particularly fascinated by her personal war on drugs. In 1980, then soon to be First Lady Nancy Reagan found her calling on the campaign trail. It started at a New York City substance abuse …

Retail Automotive Learn College Sports Recruiting

Best Practices Dealership Operations & Processes

What Retail Automotive Can Learn from College Sports Recruiting

T: What your dealership can learn from College Sports Recruiting! http://xxxx Another must read article from @CraneAutoHR T: Dealers stop settling for what’s available and start working to attract the best players for your team. Here's how - http://xxxx w/ @CraneAutoHR F: In retail automotive we tend to go after whoever performs the best in the interview, or in desperate times whoever shows up to the interview. Dealers, stop settling for what’s available and start working hard to attract the best and most talented players. Consider this... http://dlrfr.sh/recruitingvshiring Another great article on Human Capital Strategies from Candice Crane / @CraneAutoHR

Best Practices Dealership Operations & Processes

How Ricky Bobby Will Fix Your Service Retention Problem

You may be wondering what the movie Talladega Nights has to do with running an excellent Service BDC. The connection goes a little deeper than NASCAR. I am about to make some of your heads spin. I am not a HUGE fan of NASCAR. I feel like that is slightly sacrilegious in this industry, …

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Dealership Operations & Processes – Page 11 – DealerRefresh

Stricter Rules Drive Higher Sales

Internet Teams and BDCs Must be Managed Like Call Centers

What They’re Worth: A Dealership Pay Plan Paradox

Pay for the Performance You Want and Stop Overthinking “Internet Sales”

5 Reasons Why Your Sales Department Shouldn’t Take that Phone Call

Your Bracket May Be Busted

Long Term or Last Time – Which Do You Focus On?

Only 12 Percent say NO. But you need to ASK!

What Retail Automotive Can Learn from College Sports Recruiting

How Ricky Bobby Will Fix Your Service Retention Problem