Dealership Communication Tools – Page 18 – DealerRefresh | DealerRefresh Automotive Dealer Forums

Why hasn’t CRM sold me more cars?

All of my DealerRefresh articles are inspired by something I have come across recently. This one is certainly no exception. As most dealership employees whose job focuses around “the Internet” I too wear quite a few hats. One of those hats screams I am the CRM Dude at my dealer group. It is actually one of my …

Dealership Communication Tools

Are you getting all your Internet Leads?

Many of the conversations we get on the DealerRefresh forums are about dealership CRM choices and practices. With all the different conversations cycling around this topic, I have to assume that many dealers are changing or signing up with a new CRM company. I’m very glad to see the industry taking this extremely important technology …

Dealership Communication Tools

Using Digsby for IM, Twitter, facebook, email, etc.

Streamlining your Email, Instant Message and Social Network Communications I picked up the recent edition of MaximumPC Magazine while I was in the airport the other day and they were showcasing some “Must have free apps”. A few things in that magazine intrigued me, but the only one I’ve followed-up on so far is Digsby: …

Dealership Communication Tools

Review on the Verizon Blackberry Storm 9530

All in all, the Storm is a great phone. I'm not convinced it is "the" phone and my search will continue one day. I'm looking forward to the new Curve, but I certainly will not be getting one on launch day. If you're a heavy Blackberry user with little patience you will hate the communications side of the Storm, but if you need to visit heavy websites on the go, you'll love it. So I'm split because I need to do both.

Dealership Communication Tools

Could Microsoft’s Photosynth be the future of online walkarounds?

Props to David at autolahome.com for bringing this to our attention in the “Car Dealers Embrace Video” Article! On August 20th of 2008 Microsoft Labs launched Photosynth to the world. It is an online image-stitching tool that renders a series of images into an interactive “panoramic” walk-around. Imagine taking 20 photos of the interior of …

Dealership Communication Tools

Internet Lead Manager (ILM) Tools, where are they?

A list of affordable Internet Lead Manager tools Here is a question I get a lot… “Do you have a few Lead Management Tools that you can provide to me off the top of your head?” or “My dealer currently doesn’t have a full CRM but I need an ILM to work my Internet leads. …

Dealership Communication Tools

Fox 1, Fox 2, Fox 3 – another missile has launched!

If you haven’t already heard, the latest from Mozilla is out in Firefox 3. And I’ve got to say AWESOME is a pretty good word to describe it. On the surface it doesn’t look like much has changed, but underneath it has become even more customizable than before. Security: Instead of just using a padlock …

Dealership Communication Tools

Building the right computer for your Internet Sales Manager

I know this isn’t an area we typically think about, or talk about for that matter, but it is a very important piece in our arsenal. Warning: Some of this article (and any following comments) may get a bit on the technical side. We talk about vendors, leads, CRM’s, site hosts, and all kinds of …

Dealership Communication Tools

Blueprint Series: Automotive CRM Solutions

One of the toughest jobs these days is picking the right technology for the job, so we’re going to take a different approach with something called the “Blueprint Series”. The idea behind this series of articles is to tell our vendors what we want. Hopefully they’ll take our ideas and put them into a product …

Dealership Communication Tools

Speculation on the future – somewhat frightening

First off, I must admit this article is purely speculation based on rumors – it is about the future, and not set in stone. Two things have come up this week, which are major concerns for me. One deals with the two big DMS providers: Reynolds & Reynolds and ADP. The second is something I …

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Dealership Communication Tools – Page 18 – DealerRefresh

Why hasn’t CRM sold me more cars?

Are you getting all your Internet Leads?

Review on the Verizon Blackberry Storm 9530

Could Microsoft’s Photosynth be the future of online walkarounds?

Internet Lead Manager (ILM) Tools, where are they?

Fox 1, Fox 2, Fox 3 – another missile has launched!

Building the right computer for your Internet Sales Manager

Blueprint Series: Automotive CRM Solutions

Speculation on the future – somewhat frightening