The month of May has been declared National Fix the Phones Month, for the automotive industry. Mike Markette joins us on this RefreshFriday to discuss FIXING THE PHONES!!
1. Some of the latest statistic from the CallRevu study
2. Best practices for the Saturday morning call recording review
3. Why do customers call dealers anyways?
4. Why can’t your managers “coach”?
5. Why dealers only get the appointment 36% of time
6. The future of the phone with AI
7. …and whatever else we want to talk about
Feel free to post questions in the comments (facebook!!)
Stick around til the end. We have a series of FUN questions to ask Mike….
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