Podium

Build Brand Trust Through Customer Interaction

Customers are making decisions about your business before you’ve even met. Podium helps over 130,000 users take control of customer interactions by powering more online reviews, multi-location local listing management, online review reporting, messaging, customer sentiment & more.

Transform the way you manage your customer reviews

Podium brings your business’ reviews, from across Google, Facebook & more, into one centralized place where you can effectively manage your online presence and get more online reviews. With Podium review management, growth & messaging software, it’s easy to see your reviews and get more customer feedback to quickly make better-informed decisions and get more customers.

All your customer reviews in one place

Sort, filter, see, and respond to, any and every review that your business collects – right from Podium. No more scouring Google, Facebook and 20+ sites to ensure you’re aware of every online review your business receives. Podium brings all of your reviews from across the Internet into one easy-to-understand dashboard.

Customer Messaging

Podium Messenger enables businesses to be there for their customers at the right time and through the right channel. With Podium Messenger, stay connected with your customers and answer questions in real-time via text message – all from one centralized dashboard.

Learn more about Podium

Name*
First Last
Email*
Enter Email Confirm Email
My Dealership*
The store or dealer group I work for.

Podium & DealerRefresh content

Jeff & Alex's ongoing case study of Facebook Management
We partnered with some old friends, @Christine Plunkett and @Tyson Madliger, to have Dealer Authority manage DealerRefresh's Facebook presence. This decision was not a light one as RefreshFriday is broadcast live on Facebook every Friday. We need our... Jeff & Alex's ongoing case study of Facebook Management
Facebook vs Google Ads
hello everyone, I wanted to get your opinion on Facebook vs google ads. We are a small independent family owned dealership who does our own financing. Our ad budget is smaller than most here by far, from what I've read. Also, am I better off spending those dollars on general dealership ads, or... Facebook vs […]
Inclusive Digital Ads
Are you up-to-speed on the demographics that surround your dealership? And if so, do you have ads running that serves all of those demographics? You could be missing out on a chunk of your market simply because you don't have ads running that reaches these audiences. In our latest blog, we... Inclusive Digital Ads
A.I. ain't A.I. in automotive. It is B.S.
If I get another newsletter about how some company is using A.I. (Artificial Intelligence) to solve a problem for a car dealer I'll.... continue to hit the spam button. But I think this image sums up what it really is: View attachment 4177 Mystery solved! And you didn't even... A.I. ain't A.I. in automotive. It […]
Reynolds CRM?
Hello Everybody! We are currently shopping for a new DMS & CRM System. The idea of 1 system with Reynolds is intriguing for us since we are used to a hub and spoke concept that we currently have with Quorum and Elead One. With that being said, who uses Reynolds DMS and CRM vs. Who […]
What's Your Most Successful Facebook Ad Format?
Hi everyone! If it isn't obvious from my Dealer Refresh title, this is my first post in the forums. I'm thrilled to join you all and be a part of this community! Now, I wanted to ask this question here because I’d like to get feedback from those of you handling facebook advertising for your... […]
An Odd Posting - Looking for stupid, weird, funny car stories
I am working on a personal speaker project, and need some ideas for it. I am looking for car stories. Just the stupidest and weirdest things you've ever seen in a dealership. I just need the basic premise; what happened, what were the circumstances, who was involved (customer, salesperson,... An Odd Posting - Looking for […]

Jeff Kershner
I’m the founder of DealerRefresh. I got my start in the dealer business when I was 18. From there I've worked throughout several departments within fixed to variable ops. Whether it’s managing the desk, perfecting sales process or studying online marketing and media trends, I absolutely love this business and the challenges it brings. On top of keeping up with DealerRefresh, I consult with dealerships and key industry businesses. My passion has been and continues to be helping dealers leverage new media to sell and improve customer service.
Alex Snyder
2019 marks Alex's 30th year in the car business. In that time he has had a front-row seat for the rise of the Internet and has been working to bring the online and offline dealership experience closer. Whether you knew him from his life at Checkered Flag or his years with Dealer.com/DealerTrack/Cox Alex has remained an opinionated DealerRefresh contributor who enjoys nothing more than to poke at the unsaid truths in our industry. He also helped found FRIKINtech.