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Obstacles, Observations and Opinions of an Automotive Internet Sales & Marketing Manager

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Podium

Build Brand Trust Through Customer Interaction

Customers are making decisions about your business before you’ve even met. Podium helps over 130,000 users take control of customer interactions by powering more online reviews, multi-location local listing management, online review reporting, messaging, customer sentiment & more.

Transform the way you manage your customer reviews

Podium brings your business’ reviews, from across Google, Facebook & more, into one centralized place where you can effectively manage your online presence and get more online reviews. With Podium review management, growth & messaging software, it’s easy to see your reviews and get more customer feedback to quickly make better-informed decisions and get more customers.

All your customer reviews in one place

Sort, filter, see, and respond to, any and every review that your business collects – right from Podium. No more scouring Google, Facebook and 20+ sites to ensure you’re aware of every online review your business receives. Podium brings all of your reviews from across the Internet into one easy-to-understand dashboard.

Customer Messaging

Podium Messenger enables businesses to be there for their customers at the right time and through the right channel. With Podium Messenger, stay connected with your customers and answer questions in real-time via text message – all from one centralized dashboard.


Learn more about Podium
  • The store or dealer group I work for.

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Editors

  • Jeff Kershner

    Jeff Kershner

    I’m the founder of DealerRefresh. I got my start in the dealer business when I was 18. From there I've worked throughout several departments within fixed to variable ops. Whether it’s managing the desk, perfecting sales process or studying online marketing and media trends, I absolutely love this business and the challenges it brings. On top of keeping up with DealerRefresh, I consult with dealerships and key industry businesses. My passion has been and continues to be helping dealers leverage new media to sell and improve customer service.
  • Alex Snyder

    Alex Snyder

    2019 marks Alex's 30th year in the car business. In that time he has had a front-row seat for the rise of the Internet and has been working to bring the online and offline dealership experience closer. Whether you knew him from his life at Checkered Flag or his years with Dealer.com/DealerTrack/Cox Alex has remained an opinionated DealerRefresh contributor who enjoys nothing more than to poke at the unsaid truths in our industry. He also helped found FRIKINtech.

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Contributors

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    Steve Stauning

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    Joe Webb

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    Kevin Frye

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    Eric Miltsch

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    Matt Murray

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    Ilana Zur

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    Adam Robinson

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    Joe Pistell

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    Todd Smith

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