Podium

Build Brand Trust Through Customer Interaction

Customers are making decisions about your business before you’ve even met. Podium helps over 130,000 users take control of customer interactions by powering more online reviews, multi-location local listing management, online review reporting, messaging, customer sentiment & more.

Transform the way you manage your customer reviews

Podium brings your business’ reviews, from across Google, Facebook & more, into one centralized place where you can effectively manage your online presence and get more online reviews. With Podium review management, growth & messaging software, it’s easy to see your reviews and get more customer feedback to quickly make better-informed decisions and get more customers.

All your customer reviews in one place

Sort, filter, see, and respond to, any and every review that your business collects – right from Podium. No more scouring Google, Facebook and 20+ sites to ensure you’re aware of every online review your business receives. Podium brings all of your reviews from across the Internet into one easy-to-understand dashboard.

Customer Messaging

Podium Messenger enables businesses to be there for their customers at the right time and through the right channel. With Podium Messenger, stay connected with your customers and answer questions in real-time via text message – all from one centralized dashboard.

Learn more about Podium

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Podium & DealerRefresh content

Piss Poor User Experience / Usability
I've been in the market for a car and have run into some fairly bad sites. Most of you probably already know, but there are still a ton of poorly designed, unusable websites, apps, plug-ins, etc. out there. It should help dealers actually, they should go to the 3rd party and make... Piss Poor User […]
Looking to open Independent Dealership
Hello, I'm hoping that this might be a good place to post my plan and get feedback on it. Firstly, I'm from DFW (Texas) I've been in IT for the last 20+ years and currently make a six figure salary. I'm 48 years old. That being said I feel dead, tired of working for someone […]
Equity Mining Solutions
We recently signed up with Xtream Service for our equity mining and we love what we've seen so far. (Two sales in a week). My question is to anyone using any of the equity software solutions (Autobase, Xtream, Auto Alert) what is a best practice for mining the Service Lane customer that we... Equity Mining […]
What in the Heck is Going On With my Dealer.com sites in Google SRP's?????
Guys, Is anyone else having this issue with their websites when they do a "site:www.your-dealership-web-address.com" search on Google ???????? I have page titles that say my dealership is in all other parts of the freaking country with... What in the Heck is Going On With my Dealer.com sites in Google SRP's?????
CarGuru's 100% Rate Increase!! 2nd time in 2 years
Hello all, I received a nice "Happy New Year" email from Carguru's stating that my rate would be increasing Feb 1st by 100%. I can continue with Carguru's at this new rate or my account would be cancelled. Carguru's has taken us from $750.00 monthly to $2620.00 and now in Feb to $5640.00. All... CarGuru's […]
Setting up a Photo Booth
We handle all of our inventory photography inhouse. Our grounds lack a decent spot to shoot our vehicles away from other inventory and ugly parts of the facility. We are looking into assembling a photo area in an empty service bay. I'm trying to keep this as high-speed, low-drag as... Setting up a Photo Booth
Internet & eCommerce Pay
We are beginning to see a trend on RefreshFriday when we have eCommerce Directors, CMOs, or Internet Managers from dealerships on the show. That trend is one against Internet leads. It looks like the tip of the spear has moved away from being paid on Internet lead conversions a few years ago... Internet & eCommerce […]

Jeff Kershner
I’m the founder of DealerRefresh. I got my start in the dealer business when I was 18. From there I've worked throughout several departments within fixed to variable ops. Whether it’s managing the desk, perfecting sales process or studying online marketing and media trends, I absolutely love this business and the challenges it brings. On top of keeping up with DealerRefresh, I consult with dealerships and key industry businesses. My passion has been and continues to be helping dealers leverage new media to sell and improve customer service.
Alex Snyder
Alex was born into the car business. His family owns a group of stores in Virginia where he held a multitude of positions since he first cut the grass there in 1989. DealerRefresh caught his attention in 2006 and he has been a part of the community ever since. In 2010 Alex joined Dealer.com to help put a dealer's spin on products; where he got a front row seat to converse with over 13,000 dealers and watch 2 acquisitions totaling over $5 Billion. Today, Alex lives in Vermont and works to make DealerRefresh amazing!