The Economist recently pointed to AI’s growing importance, stating that “the world’s most valuable resource is no longer oil, but data.” And with the vast majority of data—over 90 percent—being generated over the past two years, it’s no surprise that businesses across industries are looking for innovative ways to capitalize on this new form of riches.
In the automotive sector, AI, in combination with unprecedented processing power, is bringing about radical changes. Here are the categories where you can expect to see AI impact first:
In the next few years, the automotive retail industry will witness significant changes in the customer service arena. Gartner shows that by 2020, 85 percent of all customer interactions will be handled without a human agent. This means a greater reliance on AI to resolve customer service issues before they arise and to lower customer abandonment rates. Additional functions will be to reduce customer complaints and improve satisfaction levels.. [Read more…]