Have you looked at your Google Analytics data lately?
Have you noticed the rise of visitors to your dealers website that are using mobile devices? When you look, you will see that 10-20% of website traffic is coming from consumers using mobile devices. It should come as no surprise that a majority of those users have Apple devices.
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Most dealers have been coached to engage consumers using social media. Dealers have active blogs, Facebook, and Twitter accounts but has anyone told them that they are disappointing the same consumers they seek to engage?
How are consumers being disappointed? Dealers share a link to a page on their website via Facebook, Twitter, Digg, or LinkedIn and mobile device users can’t always get to the page. The page is viewable from a desktop device but not a mobile device.
Technology Gaps Complicate Seamless Internet Shopping
This phenomena is caused by a current technology gap in most automotive website platforms. Most website vendors have created separate desktop websites and mobile websites for dealers. So, when a mobile user clicks on a link shared on Twitter or Facebook, it often will just dump the mobile user to the home page of the mobile site because the mobile site does not have page referenced in social media posts.