This is a rant.
It pisses me off to still see the sales floor referring to Internet customers and forms from the website as “Internet Department” things. When you still hear sales agents say “oh, that’s the Internet department” you know we have a problem.
C’mon, people aren’t searching for your store in Alta Vista using a Netscape browser – things have evolved over the last two decades! Why do we still have this wall between the Internet department and the showroom floor? You do realize you’re much more on the same team than those jerks across the other wall in the service department. Those jackasses are literally raising labor rates on you and making sure every car has a fresh set of wipers. You’d think they’d check the batteries on the front line from time to time.
Inner-departmental things haven’t evolved much over the past 20 years. It isn’t your fault. It is your vendors’ fault.