BDC – Page 2 – DealerRefresh | DealerRefresh Automotive Dealer Forums

Best Practices Dealership Operations & Processes

Here is How You Structure a Pay Plan for a Hot Mess BDC

I recently received an email from a colleague asking about a pay plan for an automotive BDC that I describe as a “Hot Mess.” Why a Hot Mess, you ask? Plainly stated, a dealership’s sales structure and associated process flows should be simple and straightforward. When these flows have multiple forks upon multiple forks upon …

Best Practices Dealership Communication Tools Dealership Marketing

An Often Overlooked Lo-Tech Pitfall of Hi-Tech Dealerships

Examples of poor follow-up techniques to “internet leads” are a dime a dozen. And while it can feel like a waste of time to keep following up with an unresponsive lead or prospect, have you ever asked yourself – is their “unresponsiveness” the result of something you did or did NOT do right? You only …

Opinions & Advice

ROCKIN’ Employees – Where the Hell are They?

It’s not easy to watch a Dealer who is the true sense of an Entrepreneur, look and feel defeated. It was painstaking to see. Why was he feeling this way? Because he was faced with the reality that his sales team was incapable of responding to internet leads. I know what you are thinking. Incapable? …

Best Practices

The 4 Words That Make Sales Managers Sound Stupid – REPOST

There are four words that are said by Sales Managers around the nation. These happen to be the very same four words that are the bane of every Internet Sales Manager and BDC Agents’ existence. They hear it from their Sales Managers endlessly and with each utterance, your Internet team grows a little more frustrated. …

Opinions & Advice

CRM is putting your well-oiled machine back on the assembly line

CRM in car dealerships has become a way to tackle a lack of consistent process. However, it is still wholly reliant on your staff. But if you look at your Internet Department you may find the right person for the job.

Industry News & Trends

Search

Search

BDC – Page 2 – DealerRefresh

Here is How You Structure a Pay Plan for a Hot Mess BDC

An Often Overlooked Lo-Tech Pitfall of Hi-Tech Dealerships

ROCKIN’ Employees – Where the Hell are They?

The 4 Words That Make Sales Managers Sound Stupid – REPOST

CRM is putting your well-oiled machine back on the assembly line

Will the Internet sales department fade away?