car sales phone skills – DealerRefresh | DealerRefresh Automotive Dealer Forums

Stop Wasting Your Money on Phone Training!

Stop Wasting Your Money on Phone Training! Wait… what? Did I just read what I think I read? Yep. One of the biggest wastes of money I see for most dealers today is the $1,000 to $5,000 every month they shell out for outsourced phone training. Whether the budget is used for interactive online phone …

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Down Market? Time for a Little “Old School” Automotive

Listen to Audio Version Old School is New Again While most of those who use the term “old school” in automotive retail are speaking disparagingly about dealerships, managers and salespeople relying on outdated marketing, sales techniques and processes; the truth is that the most successful dealers I work with today understand that sometimes “old school” …

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The First Call Should Be the ONLY Call

One of the greatest challenges for dealers trying to master the internet is getting over their own preconceived notions about what internet sales entail. As I’ve been writing throughout this this 7-part series, internet sales are not hard; they’re not mysterious and they’re certainly not anything to overthink. My hope has been to detail in …

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Phone Skills Set the Stage for Winning the Deal – Cars.com Webinar

On the Line: Phone Skills Set the Stage for Winning the Deal – Webinar While email response often takes center stage in the world of internet sales, don’t forget the phone. Consider this: the most effective form of response to an email lead is often a phone call. Also, online shoppers are three times more …

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car sales phone skills – DealerRefresh

Stop Wasting Your Money on Phone Training!

Down Market? Time for a Little “Old School” Automotive

The First Call Should Be the ONLY Call

Phone Skills Set the Stage for Winning the Deal – Cars.com Webinar