If I hear “my employees are coin operated” one more time, I might wanna punch someone in the mouth. It’s a lame excuse! Instead, question your own leadership skills.
Leadership – The action of leading a group of people or an organization. Leadership has been described as the “process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task.”
We teach our sales staff (or we’re supposed to) to sell on BENEFITS not features. And yet, when we want to change a process or move forward with a new initiative at the dealership, we don’t SELL our staff on the BENEFITS of a new tool. Instead, we complain about current procedures “not working”, find someone or something else to blame for our failure and then say “it won’t work unless we change the pay plan“. #FAIL [Read more…]