I’m sitting in my living room right now, possibly feeling a little melancholy. As with any person who lives their business, my thoughts turn to training, which I love more than anything.
To set the stage for my rantings, you should know that I’m not new to the business. I spent 10 years in the dealership as a salesperson and manager, where I won awards for every car line I sold, and won a national walkaround competition for a major manufacturer. I will be celebrating my 20th year in the vehicle sales training business, so I feel I’ve stood the test of time, and know a little of what I’m speaking. Over the past 22 years, I’ve developed successful sales websites for my company (autosalestraining.us), performed numerous large group seminars for manufacturers and major training companies, developed products that have successfully sold around the world, and worked with dealerships to train their salespeople and managers and develop their internet departments. In essence, I love this business and everything I do for the industry.
Throughout my career, I’ve experienced many of the frustrations other trainers in our industry have, mainly on how can we get our salespeople and managers to want to learn more. Now as I begin speaking about this, keep in mind that I have met many salespeople and managers who actually want to learn and are excellent examples for our industry. But as with any industry, the Pareto Principle (80-20 Rule) probably applies. We have 20% of our salespeople who do 80% of the work. So we likely have 20% of our salespeople and managers who I would consider truly professional. So if you are one of the 20%, please don’t take this article personally because it has nothing to do with you.
So my thought begins; why don’t most salespeople and managers want to learn more than they already know?