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phone training – DealerRefresh

Best PracticesOpinions & Advice

But I Got A Perfect Score!

  • Chris Vitale
  • Posted onSep 10, 2020 at 2:35 PM
  • 0 Comments
Opinions & Advice

Are You Texting Your Customers?

  • Chris Vitale
  • Posted onJul 13, 2020 at 12:38 PM
  • 0 Comments
It’s no secret texting has become a go-to option with your dealership’s prospective customers. In fact, several studies show that more than 98% of your customers will read a text sent to them within two minutes! Not to mention, unlike email, your customer will continue to see the text message in their inbox (each time …

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Phone Training for Auto Dealers
Phone Training for Auto Dealers
Best PracticesOpinions & AdviceSponsored Content

Stop Wasting Your Money on Phone Training!

  • Steve Stauning
  • Posted onOct 18, 2017 at 5:19 PM
  • 0 Comments
Stop Wasting Your Money on Phone Training! Wait… what? Did I just read what I think I read?  Yep. One of the biggest wastes of money I see for most dealers today is the $1,000 to $5,000 every month they shell out for outsourced phone training. Whether the budget is used for interactive online phone …

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Your dealer's Service BDC & Ricky Bobby
Your dealer's Service BDC & Ricky Bobby
Best PracticesDealership Operations & Processes

How Ricky Bobby Will Fix Your Service Retention Problem

  • Aimi Gundersen
  • Posted onMar 14, 2016 at 10:02 AM
  • 0 Comments
You may be wondering what the movie Talladega Nights has to do with running an excellent Service BDC. The connection goes a little deeper than NASCAR.    I am about to make some of your heads spin. I am not a HUGE fan of NASCAR. I feel like that is slightly sacrilegious in this industry, …

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Best Practices

This One Simple Tip WILL Increase Your Sales – Tomorrow!

  • joe.webb
  • Posted onMar 18, 2014 at 10:26 AM
  • 0 Comments
Do your salespeople need to be a little more….BUELLER? Immortalized for living one of the most id-centric, free-wheeling days on film, Ferris Bueller is an icon of ‘living the dream’. Matthew Broderick inhabited the role with a rebel-with-a-clue bravado that made us feel he was destined for greatness. And he was.  Ferris would live an …

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Best PracticesDealership Communication Tools

Dealerships Ignore More Than a Third of Their Customers

  • MikeHaeg
  • Posted onJul 16, 2012 at 7:17 PM
  • 6 Comments
  I have got great news for all of the GMs, GSMs, Internet Managers, Corporate Marketers, and even all of those vendor partners out there serving the dealership. Did you know that 39% of the valuable phone leads that you drove to the dealership were left stranded on the phone?
Best Practices

Handling the “Best Price” Question Over the Phone

  • Jerry Thibeau
  • Posted onMar 7, 2011 at 12:07 AM
  • 12 Comments
Can You Handle the BEST Price Question? As I travel the country training automotive sales professionals on the proper techniques for handling phone shoppers, I am often asked the price question. “Jerry, how do you handle the customer who just wants the best price over the phone?” Well, that’s a great question and I address …

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