A real email conversation between a former ISM of mine and his prospect:
Customer: Hello (Name Excluded), Everything you sent looks great. Do you have any on your lot in the Salsa Red Pearl color with taupe interior?
My ISM: No.
Well… what colors do you have in-stock?
My ISM: I dunno lemme check.
Yes… Yes, I really found this back in the day as a “discussion” between an engaged Internet prospect and one of my team members. Alas, there was room for improvement (and repercussions).