service department – DealerRefresh | DealerRefresh Automotive Dealer Forums

Dealership Operations & Processes Opinions & Advice

Will Someone Please Copy the Domino’s Pizza Tracker?

Will Someone Please Copy the Domino’s Pizza Tracker? I’ll be brief: Will someone please copy the Domino’s Pizza Tracker for dealers to use with their service customers? If you’ve never ordered Domino’s Pizza online, then you’re probably not familiar with the best thing to happen to delivery pizza since the invention of the automobile. The …

Service Routine at the Dealership - Try something different

Dealership Operations & Processes

Let Routine Maintenance Change the Internet Sales Routine

Try brushing your teeth with the opposite hand, or take a different route to work, and see what happens. It’s been well written that we fall into routines. We look at automotive e-commerce the exact same way. All of us continue to try to fix the buying process, and that’s why the e-commerce transition continues to …

Best Practices Dealership Operations & Processes

How Ricky Bobby Will Fix Your Service Retention Problem

You may be wondering what the movie Talladega Nights has to do with running an excellent Service BDC. The connection goes a little deeper than NASCAR. I am about to make some of your heads spin. I am not a HUGE fan of NASCAR. I feel like that is slightly sacrilegious in this industry, …

Dealership Marketing

3 Easy Things to Do TODAY to Fill Your Service Bays Tomorrow

Pretend you’re the owner of a 2010 Ford Focus that recently went off warranty. Your check engine light just clicked on – most likely due to a battery issue – and you need to get it fixed ASAP. There’s seven inches of snow forecast for the weekend ahead and you can’t afford to risk an …

Best Practices

The Best Leads Your Store Will Get Tomorrow

Damn you 2008! Real change is happening out there. It’s subtle and it’s taking years to play out so it’s hard to see, but it’s very real and it all traces back to 2008. Let’s go for a walk, turn over some stones and let’s find some ROI out here! The financial crisis of 2008 …

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service department – DealerRefresh

Will Someone Please Copy the Domino’s Pizza Tracker?

Let Routine Maintenance Change the Internet Sales Routine

How Ricky Bobby Will Fix Your Service Retention Problem

3 Easy Things to Do TODAY to Fill Your Service Bays Tomorrow

The Best Leads Your Store Will Get Tomorrow