Colby Joyner Noob
- First Name:
- Alamo City Chevrolet
- San Antonio, Tx
OK, Backstory – I work at a Chevrolet dealership and I am the Internet Director. I am currently trying to revamp the “department”.
Before I started we had a round robin through all sales staff. After I was promoted we went to a straight Internet Dept with 4 salespeople. We get on average 800 leads per month and currently have a closing ratio of 4.32%.
I am having a huge problem with the initial engagement of the customer.
Once we get the customer here we have a closing ratio of 51% but the appt ratio is 26%. I am looking to do 30% appt ratio, 50% show ratio and 60% closing on show ratio. Those are last months numbers. This month it is far worse – 11% appt ratio.
I have put in play a good (as far as I know and have learned) process to follow up with internet leads. But it does not seem to work. I send text, make phone calls, send emails and send videos when able. Still no movement.
What can I do to create a better sense of urgency with my customers and get them to schedule the appointment and show?