We currently funnel all of the Internet Leads through our BDC. When an appointment shows we rotate through our sales team. If a salesperson is busy with another customer we keep them at the top of the rotation but then move to the next person in line.

I am getting complaints from upper management that certain salespeople are not getting enough opportunities. 

The problem I see is the salespeople with the fewest opportunities are also the people who sold the most vehicles last month so they were busy more often than the other sales team members. 

How do you handle this situation or what is your process?

Comment over in the dealer forums