It’s never easy to look in the mirror and face the truth (really, what is the truth?) wondering why there’s so much turnover. Where the average turnover for YOY is 100% – asking yourself everything from is it the on-boarding, quality of personnel, management, or is it me? Why are people quitting me, BUT not the job? Where I’m spending thousands of dollars to onboard them – only for them to quit and sell cars at another dealership using the training we paid for?
The fact of the matter (for those facing extreme turnover) is that – you are right – they are most likely quitting you, not the job.