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Jerry Thibeau – DealerRefresh

Jerry Thibeau
  • Articles: 5
  • Website
Best PracticesIndustry News & Trends

What Does your Dealerhsip Do With Call Tracking?

  • Jerry Thibeau
  • Posted onMar 4, 2015 at 1:13 PM
  • 0 Comments
Nothing fuels my desire to write like the need to set the record straight. I was recently forwarded Alan Ram’s interview on CBT news. In that interview, Alan shared his thoughts on dealers’ spending money with third party services that reviewed calls and coached calls. Well I am here to tell you my BS meter …

Read more…

How to hire car dealership salespeople
How to hire car dealership salespeople
Best Practices

How to Hire Great Salespeople

  • Jerry Thibeau
  • Posted onJun 19, 2013 at 10:37 AM
  • 6 Comments
Great salespeople deficit?  I give our industry a D+ when it comes to the hiring process and a frequent complaint right now is “I can’t seem to hire good salespeople.”  Joe Webb nailed it when he made this video: The Job Interview. So where do we go to find good people?  Posting an online ad …

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Best Practices

Training the Director of First Impressions

  • Jerry Thibeau
  • Posted onMar 3, 2013 at 11:02 PM
  • 4 Comments
Dealership Phone Receptionist Training Video …or what I like to call, The Director of First Impressions. [highlight color=”ff9900″ font=”black”]For Jerry’s full transcript of this video (could be used to reference and train at the dealership), click the “Continue Reading” button over there…[/highlight]  
Best Practices

Handling the Used Car “Best Price” Question Over the Phone

  • Jerry Thibeau
  • Posted onMay 11, 2011 at 11:11 AM
  • 8 Comments
Can You Handle the BEST Price For a Used Car Question? Awhile back I wrote an article on 4 Ways to Handle the “I Want Your best Price” Question on new vehicles. Well this month we’re going to examine how to handle the same question on pre-owned vehicles. I randomly mystery shopped five different dealerships …

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Best Practices

Handling the “Best Price” Question Over the Phone

  • Jerry Thibeau
  • Posted onMar 7, 2011 at 12:07 AM
  • 12 Comments
Can You Handle the BEST Price Question? As I travel the country training automotive sales professionals on the proper techniques for handling phone shoppers, I am often asked the price question. “Jerry, how do you handle the customer who just wants the best price over the phone?” Well, that’s a great question and I address …

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