Best PracticesDealership Communication ToolsDealership Operations & Processes

The Enormous Untapped Potential of Live Chat for Service – Part 2

Your service department is integral to the success of your dealership. Service brings in vital revenue and often accounts for the majority of a dealership’s profit. Yet, it’s highly likely that your service department’s manpower and resources are already stretched to the max, limiting the number of service leads and appointments your dealership is able …
Best PracticesDealership Communication ToolsDealership Operations & Processes

The Enormous Untapped Potential of Live Chat for Service – Part I

New vehicle sales in the US came in below Spring’s market expectations, evidence the industry is starting to experience the decline analysts have been expecting despite new vehicle incentives. As new car sales flatten, the service drive will play a critical part in dealership revenue. Not that it hasn’t in the past: According to recent …
Best PracticesDealership Communication ToolsDealership Marketing

Can a $100 Chatbot Really Replace 2 BDC Agents?

  Can a $100 Chatbot Really Replace 2 BDC Agents? Before I answer the question posed in the title, let’s agree on a few things: Facebook is not going away; Most of your customers are already there; Your kitten pictures and inventory vomits aren’t being read; and Facebook Ads work, but you need to start …
Best PracticesDealership Marketing

How to Turn Shoppers from Third-Party Automotive Sites into Buyers at Your Dealership

This is a great time in the auto industry for dealers looking to capitalize on technologies that drive leads and grow sales from third-party automotive websites. Consumers have evolved and continue to command more and more seamless and transparent digital engagement with dealers, forcing companies and dealerships to evolve as well. One such emergence over the years as …
Best PracticesDealership Communication ToolsDealership Marketing

Contact At Once! 2012 Dealer Survey Results

This year, Automotive chat vendor Contact At Once! will manage over 4.5 million website chats between consumers and auto dealers, 33 times the number generated just five years ago. Given the increasing use of chat in automotive, it’s not surprising that many dealerships have questions about the implementation of website chat and its benefits. Between …
Dealership Communication ToolsDealership Marketing

Live Dealer Chat – Exclusive Interview with Contact At Once!

Last week’s announcement by Autotrader.com, combined with previous announcements by Cars.com and other automotive website providers, shines the spotlight on live dealer live chat. Many of us are asking questions about what this means for our dealerships, so I conducted an exclusive interview with Marc Hayes, the founder and head of products for Contact At …
PR Announcements

Client~ConneXion expands into Automotive Internet Market

Dallas, TX, June 15, 2010: Client~ConneXion, LLC has launched a new suite of Automotive Internet Marketing products and services that assists auto dealerships in capturing more business and customer interaction via online practices. Client~ConneXion’s base products include Chat~ConneXion – a Live Web Chat Application that assists sales and service departments with online interaction for internet …
Other StuffPR Announcements

Dealer Chat Case Study With CarChat24.com

CarChat24.com is the premier US based provider of 24/7 fully staffed professional automotive live chat services. The Florida Company is welcoming Automotive Dealers from the US and Canada to try the company’s highly beneficial dealer chat support service with a 30 day free trial. This service is specifically designed to help dealers reach a much …
PR Announcements

ActivEngage Program Helps Toyota Dealers

New ActivEngage Program Helps Toyota Dealers by Providing Consumers Recall Information and Communication on Auto Dealer Websites Orlando, Florida, January 28, 2010— ActivEngage, the automotive industry’s premium dealer chat software with business intelligence, today announced the launch of a unique program to help Toyota dealers communicate recall information to customers on dealership websites via live …