Are you looking for ways to improve your Customer Survey scores? Do your service advisors wish they had a clone to do all the follow-up for them? Would you like to see more first-time customers return to your service department repeatedly?
Naturally these are things all dealers desire and there are many ways to achieve them. But how these things are achieved and how efficiently they are achieved will vary from dealer to dealer and with mixed results.
Improve Your Dealer’s CSI
You know how hard it is to move the needle on Overall Satisfaction with your CSI. Averages are all too easy to decline, yet improving your average score can be like climbing Mt. Everest. Therefore, every single percent increase counts in a big way.